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Warranty Specialist

 

PRINCIPAL ACCOUNTABILITIES:
·         Ensure accurate submissions of warranty and goodwill claims on a daily basis and also monitoring daily, weekly and monthly warranty reports
·         Ensure all administrative functions within the warranty department are carried out in accordance with company policy
·         Review warranty reporting systems with the line manager to identify improvements where possible.
·         Administer warranty policy in the best interests of the dealership, manufacturer and customer
·         Keep accurate records of warranty submissions, credits, rejections and customer contributions towards goodwill claims
·         Inform all relevant staff of forthcoming recall campaigns and changes in warranty/goodwill procedure
·         Ensure that all frontline staff completes the records correctly when warranty is diagnosed on a vehicle.
·         Maintain relationships with other staff members, specialist repairers and manufacturers' representatives.
·         Maintain knowledge on all warranty procedures and documentation
·         Support other staff members on all warranty related matters.
 

 

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